Privacy policy
We respect your privacy. Any personal information you provide — name, contact details, delivery address, payment information — will only be used to process and deliver your order.
We do not share, sell, or rent your information to third parties. Your payment details are protected through secure, encrypted payment gateways.
If you join our newsletter we’ll use your name, email and phone number to send drop dates, restock alerts and the occasional travel guide. You can unsubscribe at any time, and we’ll remove your details on request — just email info@ttgbyjess.com.
Terms & conditions
By placing an order with us, you agree to provide accurate information at checkout, including your delivery address and contact details.
- All orders are subject to availability.
- Prices are listed in Ghana Cedis (GH₵) and are subject to change without notice.
- Once payment is confirmed, we’ll process your order for delivery.
- Please review our size guide before purchase, as all sales are final except under the conditions stated in our return and refund policy.
Return & refund policy
Any item to be returned or exchanged must be in new, unused and resalable condition, and sent back in the original packaging including any accessories or extras.
Refunds are only issued if the item delivered is damaged, defective, or not as described.
Please check our size guide carefully before ordering, as refunds and exchanges are not available for sizing issues or a change of mind.
To start a return, email info@ttgbyjess.com with your order number and a photo of the item.
Shipping & delivery
Orders are ready within 7–14 working days. Deliveries are made Monday to Friday, excluding public holidays, straight to your door — or you can collect your order from FloreByK, searchable on Google Maps.
We currently deliver within Ghana only. Every order is sent within 7–14 working days of ordering, and you’ll receive a tracking number once it ships. International shipping is not available yet.